Home Care Services

We’re pleased to serve seniors and their loved ones with dependable, high quality home care throughout the following areas:

North Carolina: Scotland, Robeson, Richmond, Anson, Montgomery Moore, Hoke and Lee counties.

South Carolina: Marlboro, Dillon, Chesterfield, Kershaw, Lee, Darlington and Florence counties.

There are a number of red flags to watch for that may indicate the need for home care services. Contact us if you notice that personal hygiene or the cleanliness standards in your loved one’s home are not up to his or her usual standard, if the senior has had a recent fall or seems unsteady and at risk of falling, if you notice unopened bills and mail piling up, if there isn’t enough food in the fridge or pantry (or food is outdated), or if you’re unsure for any other reason. We’ll be happy to come out to the senior’s home for a free consultation to help you determine if home care is right for your loved one.

We’re pleased to offer a full range of customized, non-medical in-home care services for seniors that promote enhanced safety, comfort, and independence, including personal hygiene assistance, companionship, meal planning and preparation, home management, transportation, errand-running, specialized memory care for those with Alzheimer’s disease or other types of dementia, and more, for as little as three hours per visit, with no minimum visits per week, up to and including full-time, 24-hour live-in care.

After a free assessment of your loved one’s needs by one of our registered nurses, care can begin within 24 – 48 hours.

While families want only the best care for the seniors they love, we understand that cost is a concern as well. That’s why we offer not just the highest quality services, but lower rates than other area home care providers. Costs vary depending on each person’s individual needs. Contact us for a free in-home consultation to determine the cost for your particular situation.

We realize that caregiver consistency is important to getting to know an older adult and providing a personalized care experience. To that end, we require a minimum of three hours per shift at a minimum of 3 days per week that care is required.

We accept Medicaid, long-term care insurance, cash or check (ACH draft available), credit cards, Veterans’ Aid and Attendance, and community care block grants. We also participate in VA CCN. Contact us for assistance with verifying and utilizing any benefits to which you may be entitled, and to determine the best payment option for your loved one. Note: Medicare does not cover non-medical personal care services.

Non-medical home care services, such as those provided by Carolina Hearts Home Care, are not covered by Medicare; however, we do accept both Medicaid and long-term care insurance.

Yes, we are licensed in both North Carolina and South Carolina.

Carolina Hearts Home Care and all staff are fully insured with professional liability and worker’s comp coverage for your protection and peace of mind.

Providing safe, trusted care for seniors requires thoroughly vetting all of our staff through in-depth national background checks, professional references, driving records, state registry checks, OIG list, phone and in-person interviews.

Training is essential for our high standards of care, and we’re pleased to provide extensive, ongoing training – both online as well as in-person, hands-on education by a registered nurse.

We are locally owned and operated; not a franchise or cookie-cutter business. We have deep roots in the community, and provide a family-oriented atmosphere for both our clients and caregivers. Both of our founders work daily at each location, and are accessible and available for any concerns or needs. Open communication, timely responsiveness, and a true passion for caring for older adults in our community are at the heart of all we do. We also have specialized expertise in dementia care, and all of our caregivers are trained and supervised by a staff registered nurse.

There are numerous benefits to professional home care services. Home care allows for one-on-one, highly personalized services. An in-home caregiver is available to meet a senior’s needs and address concerns as soon as they arise, without the need to wait until the caregiver is finished helping someone else. Continuing to live in the familiar environment of home with professional care fosters both physical and mental health by reducing fall risks and other safety hazards, providing nourishing meals and friendly companionship, and more. Not only that, but home care is typically less expensive than nursing home or other facility care.

Anyone who needs some support to stay safe and independent at home can receive in-home care services.

Absolutely; our 24-hour on-call team is available any time at 910-318-5533.

Yes, we’re happy to provide services wherever a senior calls home.

We will notify you immediately and offer an equally capable replacement caregiver if you’d like.

Personal care helps older adults remain in the comfort of home. Services are tailored to the client’s needs and help with recovery from an illness, long-term care for a chronic condition, assistance with activities of daily living, and so much more. Beginning with a comprehensive consultation with a registered nurse, our fully trained and experienced caregivers can help with bathing and dressing, cooking and light housekeeping, vital signs monitoring, medication reminders, companionship, and more – for a few hours a day up through and including 24-hour live-in care.

With so many options for in-home care, it can be helpful to get answers to some important questions before making your decision, such as:

• How long have you been serving the community?
• Do you supply literature explaining your services, eligibility requirements, fees, and funding sources?
• How do you select and train your employees? Do you protect your workers with written personnel policies, benefits packages, and malpractice insurance?
• Are nurses or therapists required to evaluate the client’s home care needs? If so, what does this entail? Do you consult the client’s physicians and family members?
• Do you include the client and his or her family members in developing the plan of care? Are they involved in making care plan changes?
• Is the client’s course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Does the client and his or her family receive a copy of this plan, and do the caregivers update it as changes occur? Do you take time to educate family members on the care being administered to the client?
• Do you assign supervisors to oversee the quality of care clients receive in their homes? If so, how often do these individuals make visits? Who can the client and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
• What are your financial procedures? Do you furnish written statements explaining all of the costs and payment plan options associated with home care?
• What procedures do you have in place to handle emergencies? Are your caregivers available 24 hours a day, seven days a week?
• How do you ensure client confidentiality?

In addition, ask the home care provider to supply you with a list of references, such as doctors, discharge planners, clients or their family members, and community leaders who are familiar with the provider’s quality of service.

Our registered nurse develops an individualized and completely confidential plan of care for each client. The purpose is to document the type of care services needed or desired and to develop a schedule for care. Once the client and family members agree on the plan of care, our office staff will use that information to recommend a caregiver who will be delivering the service. Plans of care are reviewed with the client and family at least every 90 days, but may be more frequent as needed. The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the caregiver providing the care.

You and your loved ones have the right to determine your schedule of care as needed. We request at least 24 hours’ notice of a desired change, but will do our best to meet any changing needs for a client. If your normal caregiver is not available during the new hours due to other caregiving commitments, Carolina Hearts Home Care will work with our outstanding pool of caregivers to find a caregiver to accommodate your schedule changes.