Home Care Services

The vast majority of older adults, when given a choice, would prefer to remain in the comfort and familiar environment of home for a lifetime.

We start with a free in-home assessment performed by one of our registered nurses, who will create a personalized plan of care to include as much or as little assistance as needed – whether just a few hours, 24/7 live-in care, or anything in between. We then carefully match each senior to the most compatible caregiver, based on similar likes/dislikes, personality type, and more.

Discover the relief and peace of mind our exceptional care providers offer thorough care services that promote independent living for older adults who wish to remain at home, such as:

Personal Care

Our certified nursing assistants are fully trained, experienced, and highly skilled in helping seniors with:


Our friendly companions bring smiles and socialization to a senior’s day and help combat isolation and loneliness through:


A clean and orderly home environment, maintained just as a senior would like, brings a feeling of contentment and peace of mind. Our care providers can help with chores such as:

Recovery Care

Coming home after a surgical procedure or hospitalization is safer and provides better outcomes, as well as the reduced chance of readmission, when professional in-home care is provided.

Our certified nursing assistants are here to help with:

Respite Care

Busy family caregivers need to take time for other obligations and self-care. Our services are available on weekends when most adult day care centers are closed, and can also complement hospice care, providing assistance in between hospice visits.

Our certified nursing assistants and companions reduce caregiver stress with reliable respite care services – for just a few hours or temporary live-in, 24-hour care – so caregivers can:

Live-In Care

Our live-in care services are ideal for seniors who want additional safety, comfort, security, and socialization, with a trusted care professional residing in the home.

Live-in caregivers are on hand to share in daily life with seniors, according to each person’s particular needs and requests. Many seniors enjoy the companionship of having meals together, engaging in fun activities and conversations, doing household tasks together, and receiving assistance and support where needed. The bond established often feels like family.

Live-in caregivers assist seniors according to a mutually agreed upon schedule, with time designated for breaks from care and uninterrupted sleep. Services are highly customized and can include personal care, companionship, homemaking, recovery care, specialized dementia care, and more.

Dementia Care

CARES® Dementia Specialists Mean Exceptional Dementia Care

When someone you love is diagnosed with Alzheimer’s or another type of dementia, you need a care partner who is fully trained and experienced in the many nuances of dementia care. For your reassurance and peace of mind, we employ caregivers who are trained and supervised by RNs who are CARES Dementia Specialists. To achieve this credentialed status, care professionals must successfully complete 40 hours of specialized dementia care training, pass a CARES Dementia Specialist exam, and renew their certifications every two years. 

If you’re caring for a parent with dementia at home, you know firsthand how challenging it can be to maintain a sense of calm, peace, and safety for your loved one. Each stage of dementia includes its own distinct set of behaviors, which can be extremely difficult to effectively manage. Having a partner by your side with extensive expertise in skilled, creative dementia care techniques can make a world of difference in ensuring that each day is the best it can be – both for your loved one, and yourself.

At Carolina Hearts Home Care, we’re honored to have earned the reputation as the leaders in dementia care in our area. Our caregivers are extensively trained and experienced in understanding and helping overcome the many nuances of Alzheimer’s disease and dementia, developing a personal relationship with each senior and planning activities accordingly, such as:


CARES recognizes and tests dementia understanding and dementia care knowledge from the Alzheimer’s Association Dementia Care Practice Recommendations and published CARES studies of select CARES online dementia care training programs.

CARES is the only online dementia care training program that is recognized by the CMS to meet the Section 6121 training requirements of the Affordable Care Act for enhanced nursing aide training.

It is an elite program, with only 17 individuals throughout North Carolina who have achieved this status, three of whom have been trained and employed by Carolina Hearts Home Care. It’s just one more reason families trust us to provide the elevated level of care they desire for those they love.

Veterans' Services

Veterans are our nation’s heroes, and we’re honored to have the opportunity to serve North and South Carolina veterans with the individualized care needed to remain safe, secure, and independent in the comfort of home.

The Veterans Health Administration provides many veterans and their surviving spouses with benefits to cover the cost for services such as:

Payment Options

At Carolina Hearts Home Care, we never want the families we serve to have to worry about how to pay for the care a senior loved one needs.

We’re pleased to offer lower rates than other care providers, and we will work with you to develop a care plan that fits the senior’s needs as well as your budget.

For your convenience, we accept a variety of payment types, including:

Frequently Asked Questions

How do I know if Mom or Dad needs home care? What kinds of services does home care provide? And how much does it cost?

Questions like these, and many others, arise when someone you love might need support at home to remain safe, comfortable, and independent. Carolina Hearts Home Care’s trusted aging care specialists have compiled some of the top questions we hear from those seeking a senior care solution, and to assist you in easily finding the information you need, we’ve compiled our responses below.

We’re pleased to serve seniors and their loved ones with dependable, high quality home care throughout the following areas:

North Carolina: Scotland, Robeson, Richmond, Anson, Montgomery Moore, Hoke and Lee counties.

South Carolina: Marlboro, Dillon, Chesterfield, Kershaw, Lee, Darlington and Florence counties.

There are a number of red flags to watch for that may indicate the need for home care services. Contact us if you notice that personal hygiene or the cleanliness standards in your loved one’s home are not up to his or her usual standard, if the senior has had a recent fall or seems unsteady and at risk of falling, if you notice unopened bills and mail piling up, if there isn’t enough food in the fridge or pantry (or food is outdated), or if you’re unsure for any other reason. We’ll be happy to come out to the senior’s home for a free consultation to help you determine if home care is right for your loved one.

We’re pleased to offer a full range of customized, non-medical in-home care services for seniors that promote enhanced safety, comfort, and independence, including personal hygiene assistance, companionship, meal planning and preparation, home management, transportation, errand-running, specialized memory care for those with Alzheimer’s disease or other types of dementia, and more, for as little as three hours per visit, with no minimum visits per week, up to and including full-time, 24-hour live-in care.

After a free assessment of your loved one’s needs by one of our registered nurses, care can begin within 24 – 48 hours.

While families want only the best care for the seniors they love, we understand that cost is a concern as well. That’s why we offer not just the highest quality services, but lower rates than other area home care providers. Costs vary depending on each person’s individual needs, in the range of $20 – $25 per hour or $325 per day for live-in care. Contact us for a free in-home consultation to determine the cost in your particular situation.

We realize that caregiver consistency is important to getting to know an older adult and providing a personalized care experience. To that end, we require a minimum of three hours per shift, two days per week.

We accept Medicaid, long-term care insurance, cash or check (ACH draft available), credit cards, Veterans’ Aid and Attendance, and community care block grants. We also participate in VA CCN. Contact us for assistance with verifying and utilizing any benefits to which you may be entitled, and to determine the best payment option for your loved one. Note: Medicare does not cover non-medical personal care services.

Non-medical home care services, such as those provided by Carolina Hearts Home Care, are not covered by Medicare; however, we do accept both Medicaid and long-term care insurance.

Yes, we are licensed in both North Carolina and South Carolina.

Carolina Hearts Home Care and all staff are fully insured with professional liability and worker’s comp coverage for your protection and peace of mind.

Providing safe, trusted care for seniors requires thoroughly vetting all of our staff through in-depth national background checks, professional references, driving records, state registry checks, OIG list, phone and in-person interviews.

Training is essential for our high standards of care, and we’re pleased to provide extensive, ongoing training – both online, through Relias Learning, national leaders in caregiver education and certification, as well as in-person, hands-on education by a registered nurse.

We are locally owned and operated; not a franchise or cookie-cutter business. We have deep roots in the community, and provide a family-oriented atmosphere for both our clients and caregivers. Both of our founders work daily at each location, and are accessible and available for any concerns or needs. Open communication, timely responsiveness, and a true passion for caring for older adults in our community are at the heart of all we do. We also have specialized expertise in dementia care, and all of our caregivers are trained and supervised by a staff registered nurse.
There are numerous benefits to professional home care services. Home care allows for one-on-one, highly personalized services. An in-home caregiver is available to meet a senior’s needs and address concerns as soon as they arise, without the need to wait until the caregiver is finished helping someone else. Continuing to live in the familiar environment of home with professional care fosters both physical and mental health by reducing fall risks and other safety hazards, providing nourishing meals and friendly companionship, and more. Not only that, but home care is typically less expensive than nursing home or other facility care.

Anyone who needs some support to stay safe and independent at home can receive in-home care services.

Absolutely; our 24-hour on-call team is available any time at 910-318-5533.

Yes, we’re happy to provide services wherever a senior calls home.

We will notify you immediately and offer an equally capable replacement caregiver if you’d like.

Personal care helps older adults remain in the comfort of home. Services are tailored to the client’s needs and help with recovery from an illness, long-term care for a chronic condition, assistance with activities of daily living, and so much more. Beginning with a comprehensive consultation with a registered nurse, our fully trained and experienced caregivers can help with bathing and dressing, cooking and light housekeeping, vital signs monitoring, medication reminders, companionship, and more – for a few hours a day up through and including 24-hour live-in care.

With so many options for in-home care, it can be helpful to get answers to some important questions before making your decision, such as:

  • How long have you been serving the community?
  • Do you supply literature explaining your services, eligibility requirements, fees, and funding sources?
  • How do you select and train your employees? Do you protect your workers with written personnel policies, benefits packages, and malpractice insurance?
  • Are nurses or therapists required to evaluate the client’s home care needs? If so, what does this entail? Do you consult the client’s physicians and family members?
  • Do you include the client and his or her family members in developing the plan of care? Are they involved in making care plan changes?
  • Is the client’s course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Does the client and his or her family receive a copy of this plan, and do the caregivers update it as changes occur? Do you take time to educate family members on the care being administered to the client?
  • Do you assign supervisors to oversee the quality of care clients receive in their homes? If so, how often do these individuals make visits? Who can the client and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
  • What are your financial procedures? Do you furnish written statements explaining all of the costs and payment plan options associated with home care?
  • What procedures do you have in place to handle emergencies? Are your caregivers available 24 hours a day, seven days a week?
  • How do you ensure client confidentiality?

In addition, ask the home care provider to supply you with a list of references, such as doctors, discharge planners, clients or their family members, and community leaders who are familiar with the provider’s quality of service.

Our registered nurse develops an individualized and completely confidential plan of care for each client. The purpose is to document the type of care services needed or desired and to develop a schedule for care. Once the client and family members agree on the plan of care, our office staff will use that information to recommend a caregiver who will be delivering the service. Plans of care are reviewed with the client and family at least every 90 days, but may be more frequent as needed. The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the caregiver providing the care.

You and your loved ones have the right to determine your schedule of care as needed. We request at least 24 hours’ notice of a desired change, but will do our best to meet any changing needs for a client. If your normal caregiver is not available during the new hours due to other caregiving commitments, Carolina Hearts Home Care will work with our outstanding pool of caregivers to find a caregiver to accommodate your schedule changes.

If you have additional questions about our home care in Raeford, Laurinburg, Rockingham, Cheraw, Hamlet, and throughout the Sandhills area, or would like to schedule your free in-home consultation, contact us at 910-277-2505.